LOS ANGELES, November 18, 2019 – Marlin Equity Partners (“Marlin”) is pleased to announce that it has acquired ProScheduler WFM (“ProScheduler”), a leading provider of contact center workforce management (“WFM”) solutions. The company’s data-driven optimization technology helps organizations improve employee engagement and workforce productivity through dynamic forecasting and scheduling of their contact center agent workforce. ProScheduler will be merged with Serenova, a Marlin portfolio company, further enhancing Serenova’s existing portfolio of contact center-as-a-service (“CCaaS”) solutions by adding new, advanced scheduling functionality.
“With this acquisition, Serenova is once again redefining the evolution of the contact center market to help our customers keep pace with evolving consumer demands,” said John Lynch, CEO of Serenova. “By providing tools that deepen the capabilities of supervisors to manage their organizations, we are expanding the meaning and scope of what a cloud contact center platform should be capable of managing.”
“The acquisition of ProScheduler strengthens Serenova’s robust portfolio of CCaaS solutions by adding enterprise-grade workforce management capabilities to Serenova’s CxEngage offering,” said Ryan Wald, a managing director at Marlin. “Customers are increasingly seeking a unified contact center solution with quality management and workforce management tools. We believe ProScheduler helps to round out Serenova’s CCaaS offering and we remain committed to partnering with management to provide a world-class solution to the global contact center market.”
About Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $6.7 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. Marlin invests in businesses across multiple industries where its capital base, industry relationships and extensive network of operational resources significantly strengthen a company’s outlook and enhance value. Since its inception, Marlin, through its group of funds and related companies, has successfully completed over 150 acquisitions. The firm is headquartered in Los Angeles, California with an additional office in London. For more information, please visit www.marlinequity.com.
Serenova is a leading provider of cloud-based, multichannel contact center software to global enterprises and BPO service providers. The company’s comprehensive SaaS software suite enables captive and outsourced customer service organizations to manage and optimize their inbound and outbound customer communication strategy across voice, email, chat, social and mobile channels. Serenova’s award-winning platform has processed more than three billion customer interactions and has over 100,000 users globally. Headquartered in Austin, Texas, Serenova supports a wide range of industries, including financial, healthcare, insurance, retail and technology. For more information, please visit www.serenova.com.
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