Marlin acquires Servigistics

LOS ANGELES, July 9, 2009 – Marlin Equity Partners (“Marlin”) is pleased to announce that it has acquired Servigistics, the leading strategic service management software provider. Marlin will combine Servigistics with the Service Network Solutions (“SNS”) division of Click Commerce, an existing Marlin portfolio company. The newly formed entity will deliver the industry’s broadest and deepest solution suite specifically designed to solve complex Service Lifecycle Management (“SLM”) business problems.

Servigistics provides software solutions that enable companies to plan, manage and monitor their post-sale service business processes including service parts, field technician scheduling and routing, service knowledge and pricing management. Click Commerce SNS delivers software solutions that enable organizations to manage returns and repairs, orchestrate sourcing, manage contracts and warranties decisions and optimize spare parts.

The newly formed company will operate under the Servigistics name and combine each company’s industry leading solutions and deep vertical industry domain expertise to lead the SLM market. The new Servigistics will provide a solution specifically designed to deliver unprecedented service business value to companies across a diverse set of industries.

“This merger was completed only 45 days following Marlin’s acquisition of Click Commerce,” said Bill Atkinson, Technology Operating Partner at Marlin Equity Partners. “The rapid combination of the two post-sale service market leaders is a clear demonstration of Marlin’s commitment to building the industry’s broadest and deepest service solution platform to enable leading companies around the world to capitalize on the post-sale service opportunity by maximizing revenue, profits and customer retention.”

Eric Hinkle, CEO of Servigistics, will continue as the newly formed company’s CEO. Dave Barboro, formerly President and General Manager of Click Commerce SNS, will continue as Executive Vice President and Bill Atkinson will serve as Chairman of the newly formed company.

“The combination of Servigistics and Click Commerce is exciting. Together we will accelerate our vision of enabling global service excellence by integrating highly complementary solution sets, leveraging the industry’s deepest service domain expertise, and serving by far the industry’s largest and most impressive client base,” said Eric Hinkle, CEO of Servigistics. “Together we are the clear SLM market leader with capabilities to deliver unparalleled value to our clients.”

About Marlin Equity Partners
Marlin Equity Partners is a Los Angeles, California-based private investment firm focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs in special situations. Marlin Equity invests in businesses across multiple industries that are in the process of undergoing varying degrees of operational, financial or market-driven change where our capital base, industry relationships and extensive network of operational resources will significantly strengthen a company’s outlook and enhance value. Since 2005, Marlin Equity Partners, through its group of funds andrelated companies, has successfully completed more than 25 acquisitions across a variety of industries. For more information, please visit

About Servigistics
Servigistics is the worldwide leader in strategic service management software. The company’s award-winning solutions include service parts management, field service workforce management, pricing management, customer commitment management, and knowledge management, all operating together on a single platform and data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow and customer loyalty. Servigistics’ Oracle Fusion and SAP Netweaver-certified solutions have been deployed and proven globally by a highly referenceable client base of market-leading companies across diverse industries. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, Japan and India. For more information, please visit

About Click Commerce Service Network Solutions (SNS)
Click Commerce SNS division is the leading provider of software that locally manages and globally optimizes complex service networks across an extended enterprise, including parts logistics and inventory. The company’s solutions enable organizations to monitor materials flow in real-time and adapt quickly to changes, resulting in cost savings, faster customer service and a competitive advantage. For more information, please visit

For additional information, please contact Peter Spasov at 310-364-0100 or via e-mail at