LOS ANGELES, December 1, 2015 – Marlin Equity Partners (“Marlin”) is pleased to announce that it has acquired LiveOps Cloud Platform, LLC, a leading provider of cloud-based contact center software and connectivity solutions, from LiveOps, Inc. Delivered through its best-in-class SaaS offering, the company’s comprehensive suite of customer engagement applications enable multichannel interactions, intelligent routing, real-time reporting and advanced recording functionality that help customer service organizations manage and optimize their customer interactions across voice, email, chat, social and mobile channels.
Vasili Triant, who will continue to lead LiveOps Cloud Platform as CEO, commented, “We have built a strong software platform based on our 14 years of experience, taking the lessons learned from our contact center agents, and the brands that employ them, to create the most comprehensive cloud contact center offering on the market today. Marlin shares our vision of creating outstanding experiences for brands and their customers via cloud-based services and we’re excited to take the next step in our evolution with them as our partner.”
“LiveOps Cloud Platform is a true cloud solution that is utilized by hundreds of brands worldwide,” said Ryan Wald, a partner at Marlin. “We believe the platform is well positioned to continue on its growth trajectory and we look forward to providing the financial and operational support to further build out the company’s SaaS offering and extend its leadership position in the cloud contact center market.”
LiveOps Cloud Platform represents Marlin’s fifth technology carve-out acquisition of 2015, which includes corporate divestiture transactions from General Dynamics and ADP. Since its inception in 2005, Marlin has successfully completed nearly 30 carve-out acquisitions.
About Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $3 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. Marlin invests in businesses across multiple industries where its capital base, industry relationships and extensive network of operational resources significantly strengthen a company’s outlook and enhance value. Since its inception, Marlin, through its group of funds and related companies, has successfully completed over 95 acquisitions. The firm is headquartered in Los Angeles, California with an additional office in London. For more information, please visit www.marlinequity.com.
About LiveOps Cloud Platform
Launched in 2008, LiveOps Cloud Platform is a leading provider of cloud-based, multichannel contact center software to global enterprises and BPO service providers. The company’s comprehensive SaaS software suite enables captive and outsourced customer service organizations to manage and optimize their inbound and outbound customer communication strategy across voice, email, chat, social and mobile channels. LiveOps Cloud’s award-winning platform has processed more than one billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. Headquartered in Austin, Texas, LiveOps Cloud Platform supports a wide range of industries, including financial, health care, insurance, retail and technology. For more information, please visit www.liveops.com.
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